QUALITY
  ENVIRONMENT
  SUSTAINABLE DEVELOPMENT
  GREEN PRODUCTIVITY
  FOOD SAFETY
  HEALTH & SAFETY
  SOCIAL ACCOUNTABILITY
  INFORMATION SECURITY
  ISO CERTIFICATION
  SERVICE STANDARDS
  MYSTERY SHOPPER
  SERVQUAL
  AWARDS
  NORMS

  ISO 9001
  ISO 14000
  ISO 22000
  ISO 27000
  HACCP
  OHSAS 18001
  SA 8000
  CMMI
  NQA, ECSA, TEAM
  MBNQA, EFQM

  BENCHMARKING
  PROCESS RE-ENGINEERING
  PERFORMANCE 
  IMPROVEMENT
  STRATEGIC PLANNING
   CHANGE MANAGEMENT
  INNOVATION
  CREATIVITY
  QUALITY CIRCLES
  TEAM BUILDING
  EXCELLENCE
  PRODUCTIVITY
  EFFICIENCY
  CONFORMITY
  BEST PRACTISES
  LEADERSHIP
  MOTIVATION